Compliance in the face of a pandemic: at what point can adults be trusted to act like adults?

The state of Ohio announced that masks/face coverings would be required for all employees and consumers in conjunction with the state’s re-opening plan.  A bit of an uproar ensued.  The mandate was then changed to a ‘recommended best practice’.  During the daily press briefing, a reporter asked the Governor if the government would be getting involved in the enforcement of masks in the state.  Our Governor indicated he is asking for all citizens to self-enforce and those out of compliance may be reported to the local health department. 

In addition to masks, Ohio also rolled out a list of ‘responsible protocols’ for employers to follow as the state begins to re-open.  Employers are encouraged to create written plans that address the protocols to be given to all employees.  The purpose is (1) to ensure the business is re-opening as safely as possible and (2) to give confidence to employees that their workplace is a safe one.  Seems reasonable.

Here’s the problem – someone always ruins it for the group.  Unfortunately, people can’t be 100% fully held responsible for their personal accountability.  I believe that is what the reporter was really asking – what is going to happen to those who don’t comply because we all know everyone can’t be trusted to do so?  How are the names going to put up on the blackboard, teacher? 

Sad but true.  It’s not unlike the workplace.  As much as we want to hire adults and trust employees to act like adults, sometimes it is just not feasible.  Not everyone adheres to the same definitions of ‘responsibility’ and ‘accountability’.  We in HR know there are many reasons why employees don’t always behave the way we expect.  And now, more than ever, we have to take fear, anxiety and stress into account. 

On the flip side, not all employers do the right things.  I continue to read stories I categorize as ‘employers behaving badly during coronavirus.’  Those businesses that had culture issues prior to the pandemic are really suffering now and it’s no surprise.  Too many employers are overwhelmed and taking it out on their people. 

Here’s the bottom line – people want and need to feel safe right now.  Whether I’m going into my office, my grocery store, or Starbucks, I want and need to know that both the bosses and my fellow consumers are taking this seriously and doing what is right.  And I personally want to do what is right on behalf of everyone else. 

Now that many of the states are re-opening I have just one request – please consider everyone else when making decisions.  It’s not just about you.